Goober | Website Development Australia

Refund and Returns Policy

Terms, Conditions & Privacy

Effective date - 15th February 2023

This Website Development Agreement (the “Agreement”) is made and entered into on the date of final payment by and between:

Goober Australia, (hereinafter referred to as “Developer” or “Service Provider”); And your business or company, (hereinafter referred to as “Client”).

The Developer and Client hereby agree as follows:

  1. Purpose of Agreement: The purpose of this Agreement is to set forth the terms and conditions under which Developer will provide website development services to Client.
  2. Services: Developer shall provide the following services to Client:
  • Development of a website according to the specifications agreed upon by the Client and Developer.
  • Providing the Client with login details to the website and 1 hour of training to use the website editing system.
  • Sufficient research on the Client’s company and branding before proceeding with the website development.
  • A dedicated project manager for the project who will respond to all requests within a maximum time period of 1 working day.
  1. Payment Terms: All prices quoted are exclusive of GST. The Client shall make an initial payment of 50% upfront before the commencement of work, and the final 50% will be due upon completion of the website and it being live.

  2. Allocated Hours for Revisions: Service Provider shall provide a specific number of allocated hours for the project revisions as outlined in the proposal. Any additional time spent outside of these allocated hours will be charged at an hourly rate of $99 (inclusive of GST). Service Provider shall inform the Client once the allocated hours have been used.

  3. Scope of Work: The Developer shall provide website development and related services to the Client as outlined in the proposal and under the costs breakdown section. This includes research on the Client’s company and branding, as well as the design, development and launch of the website. The final product will be owned by the Client upon final payment, however content, images and videos provided by the developer remain under the ownership of the developer.

  4. Approval of Work: Once a project phase has been “signed off”, all work within that phase will be considered final and fully approved by the Client. Any further changes to work that has been signed off may incur additional charges.

  5. Timeframe: The Developer’s team will work for 5 days a week and will follow Australia business hours (09:00a.m. – 06:00p.m. AEST). All Saturdays and Sundays will be treated as non-working days. All communications will be done with the Client in accordance with the Australian time zone.

  6. Responsibility: It is important for the Client to keep in contact with the Developer throughout the entire project. Loss of contact for an extended period of time (e.g., 6 months) may result in archiving of the project, which might incur additional costs to recover.

  7. Limitation of Liability: The Developer will not be liable for any loss that may occur before, during, or after the duration of this project, including but not limited to financial loss, human injury, or reputation.

  8. Offensive Material: The Developer has the right to refuse any material that may be deemed offensive, abusive, defamatory, or in breach of copyright law. It is the duty of the Client to establish the rights to any material supplied for inclusion in the project. The Developer cannot be held liable for any breaches in copyright or privacy as a result of images or content supplied.

  9. Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the State of QLD, Australia.

  10. Entire Agreement: This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior negotiations, understandings, and agreements, whether oral or written.

  11. Acceptance of Terms: Payment of the first invoice for this project shall be taken as acceptance of these terms and conditions, which shall remain binding until final payment has been made and the project has been “signed off” on.

  12. Amendment: This Agreement may be amended only by a written instrument executed by both parties.

  13. Assignment: This Agreement shall not be assigned by either party without the prior written consent of the other party.

This agreement constitutes the entire understanding between the parties and supersedes all prior negotiations, understandings, and agreements between the parties. This agreement may only be amended in writing signed by both parties.

  1. Chargebacks: You agree that you will not initiate any chargebacks with respect to the credit card that you used to make your purchase on our website. If you have any concerns or issues with your purchase, we ask that you contact us directly to resolve the issue.

  2. Refunds: If you are unsatisfied with your purchase, please contact us directly to request a refund. We will work with you to resolve any issues and provide a reasonable solution.

  3. Dispute Resolution: In the event of a dispute or disagreement, we ask that you contact us first to attempt to resolve the issue. If we are unable to resolve the dispute, you agree to resolve any disputes through binding arbitration in accordance with the rules of the American Arbitration Association.

  4. Unauthorized Chargebacks: If you initiate an unauthorized chargeback, we reserve the right to dispute the chargeback and pursue legal action to recover any funds that were erroneously refunded to you. You will also be responsible for any fees, costs, or damages incurred by us as a result of the chargeback.

At Goober Australia, we are committed to providing high-quality graphic design services to our customers. We are confident that you will be satisfied with the quality of our work. However, if for any reason you are not satisfied with our graphic design services, we offer a 30-day money-back guarantee.

Our money-back guarantee applies only to our graphic design services. It does not apply to any digital services or website add-ons such as Google Analytics, search console, speed optimisation tasks, SEO, marketing, training or anything of a similar nature.

To be eligible for a refund, you must request a refund in writing within 30 days of receiving the final deliverable of your graphic design project. Your request must include a detailed explanation of why you are not satisfied with our work and how we did not follow through with our promise.

Once we receive your request for a refund, we will review it and determine whether you are eligible for a refund. If we determine that you are eligible for a refund, we will issue a refund within 7 business days of our determination.

Please note that we reserve the right to refuse a refund if we believe that you have violated our terms and conditions or misused our services.

At Goober Australia, we respect the privacy of our customers and are committed to protecting their personal information. This Privacy Policy describes how we collect, use, and disclose information when you visit our website or use our services.

Information Collection and Use

We collect personal information from you when you use our website or services, including your name, email address, phone number, and address. We use this information to provide and improve our services, communicate with you, and enhance your user experience. We do not sell or share your personal information with third parties, except as described in this Privacy Policy.

Log Data 

We collect information that your browser sends whenever you visit our website, including your IP address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, and other statistics.

Cookies 

Our website uses cookies to collect information about your activity on our website. Cookies are small data files that are stored on your device when you visit a website. They allow us to remember your preferences and track your activity on our website. You can choose to disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. We use industry-standard security protocols to protect your information during transmission and storage.

Third-Party Services

We use third-party services to help us provide and improve our services, including website hosting, data analysis, and customer support. These services may have access to your personal information, but we require them to keep your information confidential and secure.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

By making a purchase on our website, you acknowledge and agree to all outlined terms, conditions and policies outlined on this page.. If you have any questions or concerns about these terms and conditions, please contact us before making your purchase. Email info@gooberaustralia.com

Looking forward to hearing from you.

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